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Blue screen while having ragnarok open


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#1 KoriFee

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Posted 21 December 2017 - 05:42 AM

I play different games at once and have Ragnarok always open in the background, couple of weeks ago i got myself a new graphics card and then i started to get more and more Bluescreens..

I did everything google told me and nothing helped, until i found a site, where i could upload my dumpfile (created after the bluescreen) and it said the following:


Quote

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 16299 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff800`c3818000 PsLoadedModuleList = 0xfffff800`c3b79ff0
Debug session time: Wed Dec 20 22:44:00.840 2017 (UTC - 5:00)
System Uptime: 0 days 4:33:40.579
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80b7c37bec0, Address of the instruction which caused the bugcheck
Arg3: ffff98864ae638b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

OVERLAPPED_MODULE: Address regions for 'WdNisDrv' and 'dump_ataport' overlap

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nvlddmkm+6dbec0
fffff80b`7c37bec0 488911 mov qword ptr [rcx],rdx

CONTEXT: ffff98864ae638b0 -- (.cxr 0xffff98864ae638b0)
rax=0000000000000020 rbx=0000000000000020 rcx=0000000000000020
rdx=0000000000000000 rsi=fffff800c3352c58 rdi=0000000000000020
rip=fffff80b7c37bec0 rsp=ffff98864ae642a8 rbp=0000000000000001
r8=000000007bde9444 r9=0000000000000000 r10=0000000001ef7a51
r11=fffff800c3352c38 r12=00000000c1d00000 r13=ffffad8732f56000
r14=ffffad87363f9348 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210246
nvlddmkm+0x6dbec0:
fffff80b`7c37bec0 488911 mov qword ptr [rcx],rdx ds:002b:00000000`00000020=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: Ragexe.exe

CURRENT_IRQL: 0

BAD_PAGES_DETECTED: baff

LAST_CONTROL_TRANSFER: from fffff80b7be71df6 to fffff80b7c37bec0

STACK_TEXT:
ffff9886`4ae642a8 fffff80b`7be71df6 : 00000000`00000038 fffff800`c3352c10 ffff9886`4ae642d8 00000000`00000018 : nvlddmkm+0x6dbec0
ffff9886`4ae642b0 00000000`00000038 : fffff800`c3352c10 ffff9886`4ae642d8 00000000`00000018 fffff800`c3352c58 : nvlddmkm+0x1d1df6
ffff9886`4ae642b8 fffff800`c3352c10 : ffff9886`4ae642d8 00000000`00000018 fffff800`c3352c58 fffff80b`7bf69b9c : 0x38
ffff9886`4ae642c0 ffff9886`4ae642d8 : 00000000`00000018 fffff800`c3352c58 fffff80b`7bf69b9c fffff800`c3352c58 : 0xfffff800`c3352c10
ffff9886`4ae642c8 00000000`00000018 : fffff800`c3352c58 fffff80b`7bf69b9c fffff800`c3352c58 fffff800`c386006c : 0xffff9886`4ae642d8
ffff9886`4ae642d0 fffff800`c3352c58 : fffff80b`7bf69b9c fffff800`c3352c58 fffff800`c386006c 00000000`00000000 : 0x18
ffff9886`4ae642d8 fffff80b`7bf69b9c : fffff800`c3352c58 fffff800`c386006c 00000000`00000000 00000000`00000000 : 0xfffff800`c3352c58
ffff9886`4ae642e0 fffff800`c3352c58 : fffff800`c386006c 00000000`00000000 00000000`00000000 00000000`00000001 : nvlddmkm+0x2c9b9c
ffff9886`4ae642e8 fffff800`c386006c : 00000000`00000000 00000000`00000000 00000000`00000001 fffff80b`7bec889b : 0xfffff800`c3352c58
ffff9886`4ae642f0 fffff80b`7bea8914 : ffff9886`4ae64410 ffffad87`363b67c8 00000eef`36b9e4c8 ffffad87`32f56000 : nt!EtwWrite+0x2c
ffff9886`4ae64340 ffff9886`4ae64410 : ffffad87`363b67c8 00000eef`36b9e4c8 ffffad87`32f56000 ffff9886`4ae64420 : nvlddmkm+0x208914
ffff9886`4ae64348 ffffad87`363b67c8 : 00000eef`36b9e4c8 ffffad87`32f56000 ffff9886`4ae64420 fffff80b`7bea27c7 : 0xffff9886`4ae64410
ffff9886`4ae64350 00000eef`36b9e4c8 : ffffad87`32f56000 ffff9886`4ae64420 fffff80b`7bea27c7 00000000`00000000 : 0xffffad87`363b67c8
ffff9886`4ae64358 ffffad87`32f56000 : ffff9886`4ae64420 fffff80b`7bea27c7 00000000`00000000 ffff9886`4ae64830 : 0xeef`36b9e4c8
ffff9886`4ae64360 ffff9886`4ae64420 : fffff80b`7bea27c7 00000000`00000000 ffff9886`4ae64830 00000000`00000000 : 0xffffad87`32f56000
ffff9886`4ae64368 fffff80b`7bea27c7 : 00000000`00000000 ffff9886`4ae64830 00000000`00000000 ffffad87`35d3c498 : 0xffff9886`4ae64420
ffff9886`4ae64370 00000000`00000000 : ffff9886`4ae64830 00000000`00000000 ffffad87`35d3c498 ffff9886`0000000e : nvlddmkm+0x2027c7


SYMBOL_NAME: PAGE_NOT_ZERO

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .cxr 0xffff98864ae638b0 ; kb

BUCKET_ID: PAGE_NOT_ZERO

Followup: MachineOwner
---------

*** Memory manager detected 47871 instance(s) of page corruption, target is likely to have memory corruption.

i marked it red, so u can see, that the page says ragnarok was the problem, i play ragnarok now for over 3 years and never had a bluescreen so far, has anyone some knowledge of helping me with that problem ? I appreciate it,

kind regards

Kori

#2 Akorahil

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Posted 21 December 2017 - 06:36 AM

Had the same Problem, starte after i changed to Windows 10, its a problem with the nvidia graphic card driver. Two people that are good with computers could not fix it. So Yesterday my new AMD graphic card arrived.

#3 Cookieraider

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Posted 21 December 2017 - 07:14 AM

You could try two more things, but its a long shot at best.

I had a similar driver problem on my new laptop, though with a different app. A temporary solution there until a respectable driver update was to run said app, or all other apps (I don't remember the exact choice) with a forced GPU selection. That laptop had a powerful Nvidia dedicated GPU and a CPU integrated one, so I disabled the dynamic GPU selection. Since its a work laptop and I don't do any gaming besides RO it was a fine choice, and was more than enough in terms of processing power. You could also do that on your desktop system, and if its a desktop, you can even plug in a "disposable" card with passive cooling if you're unsatisfied with the results. Strictly as an alternate GPU, if you have enough slots that is.

Secondly, but rather as last resort, in theory Win7 and above drivers are compatible with all the reslectable OSs, that is 7/8/10, so you could try another driver, or an older one. The first does you no good, if your driver is a multi OS bundle, and the latter may result in using obsolete drivers.

#4 Fuzzy.

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Posted 21 December 2017 - 07:16 AM

two lines above ragexe it says: DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
I'm not familiar with this dump tool, usually the windows bluescreen tells you what driver caused this (for example references a related .dll file when it's a graphics driver fault), or some other details i can't find there.

Quick search for: nvlddmkm
gave me sites that said to remove your nvidia drivers using this tool: http://www.guru3d.co...r-download.html
best to boot windows in safe mode without any antivirus software running and uninstall from there.
Then get the latest nvidia drivers and install them.
might be related to an unclean install of drivers now conflicting with bits and pieces of older versions.

In addition to that it's suggested to update the mainboard drivers (from your pc/mainboard producers website, not any random sites!)

the person this was suggeste to got their crashes fixed doing this.
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#5 Cookieraider

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Posted 21 December 2017 - 07:24 AM

Ah, and I forgot to mention, that my system was a clean installation after unboxing so I had the latest drivers. In your case Fuzzy's answer might be more helpful.

#6 KoriFee

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Posted 21 December 2017 - 08:42 AM

i already did that, i uninstalled everything installed everything with DDU, installed win7 64 bit, win 10 64 bit, everytime bluescreen. And that bluescreen comes random - sometimes it takes over 12 and sometimes its after an hour. Every driver, i also tried older driver.

Atm im trying running ragnarok in compatibility mode winXP SP2, lets see if that changes it.

#7 Arej

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Posted 21 December 2017 - 08:51 AM

My Tipp:

If u can change/lend RAM for Testing, try it. It could be a Problem too. I had this issues for months ago.

#8 KoriFee

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Posted 21 December 2017 - 08:58 AM

yeah i guess after compatibility mode, i will try new rams.

#9 KoriFee

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Posted 21 December 2017 - 10:40 AM

ok comp mode didnt change a thing, bluescreen again, now i keep ragnarok closed for today, lets see

#10 Cookieraider

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Posted 21 December 2017 - 04:29 PM

Please give a try to the switchable graphics (if any), I'd be curious if it changes anything.

#11 KoriFee

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Posted 21 December 2017 - 08:03 PM

what do u mean by switchable ? so i should test other graphics card ?

#12 Cookieraider

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Posted 22 December 2017 - 10:21 AM

I only mean it as a last resort, but it would be only as last resort, since you must have got yourself a new card for a reason.

What I originally meant is, that most of the systems now have 2 graphics cards by default, if you installed a standalone GPU, since most CPUs now also feature an integrated GPU. Now that means driver-wise, that the user is able to configure which GPU to use for which purpose. If there is a problem with the dedicated GPU's driver, this might help.

A quick search, and these can be done in the following way on AMD/Nvidia:
https://www.youtube....h?v=8WWS-_SOV_4
http://support.amd.c...ges/DH-017.aspx
(I have not touched a respective desktop in years, but it should work there too.)

#13 KoriFee

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Posted 22 December 2017 - 01:12 PM

i have no onboard GPU, therfore nothing i can change there, my NVIDIA settings look a bit different, but i can try them (i have no ragnarok started and no blue screen so far)

#14 Cookieraider

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Posted 22 December 2017 - 05:46 PM

Okay, nevermind then. I was just referring to this, since CPUs from recent years do feature integrated GPUs.

#15 KoriFee

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Posted 25 December 2017 - 03:02 PM

ok today got a bluescreen again, but its more seldome now

#16 Fuzzy.

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Posted 25 December 2017 - 04:46 PM

Oh i see the one in the discord was you regarding driver issues.
The driver veryfing tool you mentioned, was it this?
https://answers.micr...b3-c48669e4c983

would probably make sense to follow the instructions and give it a try. see what it tells you.
Have to say I never used it though.

Something else mentioned somewhere, where they linked to this tool might be that it's a problem with an overclocked system, not sure how your system is set up in that regard.
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#17 KoriFee

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Posted 25 December 2017 - 05:15 PM

im already on it ^^ now i have to wait

#18 KoriFee

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Posted 26 December 2017 - 06:07 AM

ok ram changed didnt help either, now i changed my gtx 1050 ti to a HD 7700 and lets see if the bluescreen goes away !

#19 Cookieraider

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Posted 03 January 2018 - 01:15 AM

Any changes?

#20 KoriFee

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Posted 03 January 2018 - 02:42 AM

no, still bluescreens, im talking to the nvidia support and they seem also not to know what to do, but i have 1 or 2 things i can try out before i send the graphicscard back





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