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Failed to connect to the server


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#1 domcobb

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Posted 05 January 2019 - 06:32 AM

Hello guys, im a new player and i have a problem with the login. Unfortunatly if i dont use a VPN software, i can't log in the game. I'm from Italy so it shouldn't be a problem of country.
Anyone can help me? I tried everything, reistalled the game from steam and from the website. It's a problem of connection to the server. My provider is Vodafone. What can i do?

#2 Escalate

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Posted 05 January 2019 - 07:09 AM

maybe your router blocks the connection or your firewall?
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#3 GM Veli

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Posted 05 January 2019 - 02:35 PM

As Escalate wrote, there could be a problem with your router / firewall configuration.
You can try to open the following ports: TCP: 4500,5121,6121,6900 , UDP: 4500,5121,6121,6900

#4 domcobb

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Posted 05 January 2019 - 03:49 PM

View PostGM Veli, on 05 January 2019 - 02:35 PM, said:

As Escalate wrote, there could be a problem with your router / firewall configuration.
You can try to open the following ports: TCP: 4500,5121,6121,6900 , UDP: 4500,5121,6121,6900
Done, and i still have the same error :(

#5 Escalate

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Posted 05 January 2019 - 04:52 PM

in booth firewall and router? you tried over the command box (cmd) to ping the server (or the server where you get the dc)?
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#6 Fuzzy.

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Posted 05 January 2019 - 05:24 PM

on login alone RO also lists TCP port 6000 out on a connection in my firewall.
also ingame TCP port: 4615 out

what you can try is:
1. Press [WINDOWS KEY] + R
2. enter: cmd
3. hit [ENTER]
4. type / or copy paste: tracert 54.36.76.132
5. hit [ENTER]

now wait for the results to pop up, this may take a moment but you can still use your computer normally while this is doing its work.
Not every hop in the list may be ping-able, don't worry about that.
But this will show on what part of the route your connection to the RO server will fail.

For me it takes 13 hops from germany:

up to hop 8 it's my house & internet provider network.
9 - fails to ping
10 - is a .fr.eu hop
11 - fails to ping too
12 - is another .fr.eu hop
13 - is the RO prontera server

[it actually didn't reach the target for me trying this with the login server ip]
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#7 domcobb

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Posted 05 January 2019 - 08:14 PM

Thank you guys, I solved the problem i dont even know how. This morning it wasn't working, then i opened the ports and it wasn't working again, then i restart the router and i dont remember if i tried after that, anyway after about 1 hour i tried again and puff, i entered. Hope that it will continue to work, thank u all

#8 Nightroad

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Posted 17 January 2019 - 09:06 AM

Some routers (like my previous Edimax) have to reset before changes takes effect. Maybe that was your problem.





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